The short
version.

What this site is

An informational site for KIX Labs, the trading name of KIX Labs Ltd, a technology studio registered in England and Wales (company number 17479412, registered office 124 City Road, London, EC1V 2NX). It also sells two fixed-price services, covered by the Terms of Sale below. Nothing else on it is an offer, a quote, or a contract. Other work we take on is agreed separately and in writing.

Accuracy

We keep this site accurate and say plainly when something is not yet available rather than filling the gap. Even so, it describes a studio that is actively building, so details change. Nothing here is a guarantee of a particular outcome for your project.

Client work shown here

Screens and descriptions of client work are published with that client's permission. The clients own their own brands, marks and content; we own the code and design we produced, subject to whatever we agreed with them.

Everything else on this site — the writing, the design, the KIX name and mark — is ours. Please do not reuse it without asking, though asking is usually all it takes.

Terms of Sale

These terms apply when you buy the website soft audit or the family home visit on this site. You are buying from KIX Labs Ltd, company number 17479412. Ticking the box at checkout means you agree to them.

The website soft audit, £175. The audit is a service for businesses. We look at one website, the one you give us, the way any visitor's browser sees it. We do not log in, send forms or test for weaknesses. You receive a functional report and a technical report by email within 5 working days of your order, and a 30-minute call to go through them at a time we agree. The reports are yours to keep and to share.

The family home visit, £99. We call you to plan the visit, then visit your home for up to 2 hours, on a date we agree, in the area checked at booking. We set things up with you, and only with your agreement. Hardware, software and subscriptions are not included: you buy them, and they are yours. If your home needs more than 2 hours, we tell you before we start and agree any extra time, and its cost, with you first.

Price and payment. Prices are in pounds and are the whole price. KIX Labs Ltd is not registered for VAT, so no VAT is added. You pay in full when you order, by card, through our payment provider Stripe. We never see or store your card details. You receive a receipt and an invoice by email.

Cancelling the audit. You can cancel for a full refund until we email you to say work has started.

Cancelling the home visit. You can cancel for a full refund at any time before the visit. You also have the legal right to cancel within 14 days of booking. If you ask for the visit to take place within those 14 days, we confirm that request with you in writing; once the visit has taken place, the service is complete and can no longer be cancelled.

Refunds go back to the card you paid with, within 14 days of you cancelling.

If something goes wrong. We carry out both services with reasonable care and skill. If we cannot deliver what you paid for, we refund you in full. Our liability for either service is limited to the price you paid, except where the law does not allow it to be limited. Your rights under consumer law are not affected.

Questions and complaints: email [email protected]. It reaches a person.

Getting in touch

Use the contact form or email [email protected]. What happens to the message is described on the privacy page. Please do not send confidential information through the form before we have talked.

Liability

We publish this site in good faith. We are not liable for any loss arising from relying on the information on it. Nothing here limits liability where the law does not allow it to be limited.

Law

These terms are governed by the law of England and Wales.